FAQs
Frequently Asked Questions:
1. What products offers BUYnBLUE on?
BUYnBLUE offers a wide selection of high-quality lamps and lights for various rooms and purposes, including living rooms, bedrooms, kitchens, bathrooms and more. We also have a new outdoor range of lamps and lights.
2. Where can I at BUYnBLUE shopping?
You can easily shop online on our website and order the lamps and lights you want. We do not yet have a branch or showroom, although this is planned for the future.
3. Which countries delivers to BUYnBLUE?
BUYnBLUE currently supplies customers in Switzerland, Liechtenstein, Germany, Austria, Luxembourg, Czech Republic, Belgium, Netherlands, Italy, France, Spain, Portugal, Croatia and the USA.
4. How long does the processing time take?
As a rule, all orders are shipped within 2-5 days from the order date.
5. How long does delivery take?
The delivery time varies depending on the destination country. Delivery to Switzerland, Germany and the USA usually takes around 10-15 working days, although it can sometimes be a little quicker.
6. Can I track my order?
Yes, you can track the status of your order. After your order has been shipped, you will receive a tracking number that you can use to view the current delivery status.
7. Can I change my order after it has been placed?
Once an order is placed, it is usually processed immediately. If you would like to make any changes, please contact our customer service immediately and we will do our best to adjust the order.
7. Can I cancel my order?
It is usually possible to cancel the order as long as the order has not yet been shipped. The refund will be made to the payment method used at checkout. To cancel, please contact customer service immediately at info@buynblue.com or simply reply to the order confirmation via email.
8. Is there a guarantee on the products?
Yes, on all products from BUYnBLUE There is a 2-year warranty. You can find out more about this in our terms and conditions in section 8: Warranty conditions and services.
9. Can I return my order if I am not satisfied?
Yes, you have the right to return your order within 14 days of receipt, provided the products are unused and in their original packaging. You can find more information here: https://buynblue.com/pages/right of withdrawal
10. Is there a customer service I can contact?
Yes, our customer service is happy to help you. The easiest way to contact us is by email (info@buynblue.com) or via the contact form on our website.
11. Offers BUYnBLUE customized lighting solutions?
Yes, we offer customized lighting solutions for individual projects. Many of our products can be customized upon request. We are happy to offer a volume discount for larger orders. Please feel free to contact our customer service for further information.
12. Are there any special offers or discounts?
Yes, we regularly have special offers and discounts on selected products. Stay up to date on our website or social media channels so you don't miss any offers. We also recommend that you sign up for our newsletter. This way you won't miss any more news and you'll also receive a 5% discount code for your first order with us.
13. What payment methods are accepted?
We accept various payment methods depending on the country, including payment by credit card (Visa, Mastercard Amex), PayPal, Apple Pay, Sofortüberweisung, and TWINT.
If you have any further questions or suggestions, please do not hesitate to contact us!