Filo ceiling lamp

It is usually possible to cancel the order as long as the order has not yet been shipped. The refund will be made to the payment method used at checkout. To cancel, please contact customer service immediately at info@buynblue.com or simply reply to the order confirmation via email.

Once an order is placed, it is usually processed immediately. If you would like to make any changes, please contact our customer service immediately and we will do our best to adjust the order.

The invoice will be sent to you in a separate email once the order has been placed. This will be sent to the email address you provided when ordering.

You have the right to return your order within 14 days of receipt, provided the products are unused and in their original packaging. You can find more information about this here.

BUYnBLUE currently supplies customers in Switzerland, Liechtenstein, Germany, Austria, Luxembourg, Czech Republic, Belgium, Netherlands, Italy, France, Spain, Portugal Croatia and the USA.

Deliveries to Germany and the USA are subject to customs and tax. Customs and import fees incurred for deliveries outside Germany and the USA must be borne by the customer. It is the customer's responsibility to find out about the applicable customs regulations in their country.

As a rule, all orders are shipped within 2-5 working days from the order date. The delivery time varies depending on the destination country. Delivery within Europe and the USA usually takes 10-15 working days from the date of dispatch, although it can sometimes be a little quicker.

Yes, you can track the status of your order. After your order has been shipped, you will receive a tracking number by email with which you can view the current delivery status.

Yes, all of our products come with a 2-year warranty. You can find out more about this in ours Terms and Conditions in Section 8: Warranty conditions and services.

We accept various payment methods depending on the country, including payment by credit card (Visa, Mastercard Amex), PayPal, Apple Pay, Klarna, Sofortüberweisung, and TWINT.

All refunds will be made using the payment method you used when ordering. It may take a few days for the refund to appear in your account.

Yes. All lamps in our range are compatible with connection voltages between 110V-230V!

Yes, we regularly have special offers and discounts on selected products. Stay up to date on our website or social media channels so you don't miss any offers. We also recommend that you sign up for our newsletter. This way you won't miss any more news and you'll also receive a 5% discount code for your first order with us.

Yes, we offer customized lighting solutions for individual projects. Many of our products can be customized upon request. We are happy to offer a volume discount for larger orders. Please feel free to contact our customer service for further information.