Question 1

Can I cancel my order?

Accepted Answer

Cancellation of the order is generally possible as long as the order has not yet been dispatched. The refund will be made to the payment method used at checkout. To cancel an order, please contact customer service immediately at info@buynblue.com or simply reply to the order confirmation by email.

Question 2

How can I change my order?

Accepted Answer

Once an order has been placed, it will normally be processed immediately. If you would like to make changes, please contact our customer service immediately and we will do our best to adjust the order.

Question 3

How do I receive my invoice?

Accepted Answer

The invoice will be sent to you in a separate email as soon as the order has been placed. This will be sent to the e-mail address you provided when placing the order.

Question 4

How long is the withdrawal period for a product?

Accepted Answer

You have the right to return your order within 14 days of receipt, provided the products are unused and in their original packaging. You can find more information here.

Question 5

Which countries does BUYnBLUE deliver to?

Accepted Answer

BUYnBLUE currently supplies customers in Switzerland, Germany, Austria, Belgium, the Netherlands, Italy, France and the USA.

Question 6

Will I have to pay any other costs, such as customs or import costs?

Accepted Answer

All deliveries are delivered duty paid and taxed within the EU and the USA. This means that you will not incur any additional customs or import costs.

Special case Switzerland:

As Switzerland is not part of the EU, deliveries to Switzerland are DAP - duty unpaid and untaxed. If the order value exceeds CHF 65, Swiss customs regulations generally require an import sales tax of 8.1% to be paid. In addition, there is a one-off handling fee of CHF 16 plus a surcharge of 3% of the value of the goods.

Here is a sample calculation:

A customer in Switzerland orders a lamp worth CHF 200. As the order value is over CHF 65, an import sales tax of 8.1% or CHF 16.20 is due. In addition, there is a one-off processing fee of CHF 16 plus a surcharge of 3% of the value of the goods, i.e. CHF 6. In this case, the import tax would be CHF 38.20, which must be paid in cash directly to Swiss Post when the parcel is handed over. You can find more information here.

Question 7

How long does the delivery take?

Accepted Answer

As a rule, all orders are dispatched within 2-5 working days of the order date. The delivery time varies depending on the destination country. As a rule, delivery within Europe and the USA takes 10-15 working days from the date of dispatch, although it can sometimes be a little faster.

Question 8

Can I track my order?

Accepted Answer

Yes, you can track the status of your order. After your order has been dispatched, you will receive a tracking number by email, which you can use to view the current delivery status.

Question 9

Is there a guarantee on the products?

Accepted Answer

Yes, all our products are covered by a 2-year warranty. You can find out more about this in our terms and conditions in section 8: Warranty conditions and services.

Question 10

Which payment methods are accepted?

Accepted Answer

We accept various payment methods depending on the country, including payment by credit card (Visa, Mastercard Amex), PayPal, Apple Pay, Klarna, Sofort Überweisung, and TWINT.

Question 11

How is a refund made?

Accepted Answer

All refunds will be made via the payment method you used when ordering. It may take a few days for the refund to appear in your account.

Question 12

Are the lamps from BUYnBLUE compatible with all countries and their different voltages?

Accepted Answer

Yes, all lamps in our range are compatible with supply voltages between 110V-230V!

Question 13

Are there any special offers or discounts?

Accepted Answer

Yes, we regularly have special offers and discounts on selected products. Keep up to date on our website or our social media channels to make sure you don't miss out on any offers. We also recommend that you sign up for our newsletter. That way you won't miss any more news and you'll also receive a 5% discount code for your first order with us.

Question 14

Does BUYnBLUE offer customized lighting solutions?

Accepted Answer

Yes, we offer customized lighting solutions for individual projects. Many of our products can be customized on request. We are happy to offer a quantity discount for larger orders. Please contact our customer service for more information.

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