Can I cancel my order?

Cancellation of the order is generally possible as long as the order has not yet been dispatched. The refund will be made to the payment method used at checkout. To cancel your order, please contact customer service immediately at info@buynblue.com or simply reply to the order confirmation by email.

How can I change my order?

Once an order has been placed, it will normally be processed immediately. If you want to make changes, please contact our customer service immediately and we will do our best to adjust the order.

How do I receive my invoice?

The invoice will be sent to you in a separate email as soon as the order has been placed. This will be sent to the e-mail address you provided when placing the order.

How long is the withdrawal period for a product?

You have the right to return your order within 14 days of receipt, provided the products are unused and in their original packaging. You can find more information here .

Which countries does BUYnBLUE deliver to?

BUYnBLUE currently supplies customers in Switzerland, Germany, Austria, Belgium, the Netherlands, France and the USA.

How long does the delivery take?

As a rule, all orders are dispatched within 2-5 working days of the order date. The delivery time varies depending on the destination country. As a rule, delivery within Europe and the USA takes 10-15 working days from the date of dispatch, although it can sometimes be a little faster.

Can I track my order?

Yes, you can track the status of your order. After your order has been dispatched, you will receive a tracking number by email, which you can use to view the current delivery status.

Is there a guarantee on the products?

Yes, all our products are covered by a 2-year warranty. You can find out more about this in our terms and conditions in section 8: Warranty conditions and services.

Which payment methods are accepted?

We accept various payment methods depending on the country, including payment by credit card (Visa, Mastercard Amex), PayPal, Apple Pay, Klarna, Sofort Überweisung, and TWINT.

How is a refund made?

All refunds will be made via the payment method you used when ordering. It may take a few days for the refund to appear in your account.

Are BUYnBLUE lamps compatible with all countries and their different voltages?

Yes, all lamps in our range are compatible with supply voltages between 110V-230V!

Are there any special offers or discounts?

Yes, we regularly have special offers and discounts on selected products. Keep up to date on our website or our social media channels to make sure you don't miss out on any offers. We also recommend that you sign up for our newsletter. That way you won't miss any more news and you'll also receive a 5% discount code for your first order with us.

Does BUYnBLUE offer customized lighting solutions?

Yes, we offer customized lighting solutions for individual projects. Many of our products can be customized on request. We are happy to offer a quantity discount for larger orders. Please contact our customer service for more information.

GENERAL TERMS AND CONDITIONS

General Terms and Conditions BUYnBLUE Online Shop

1. scope of application

All legal transactions carried out via the online store https://www.buynblue.com/ are subject to the General Terms and Conditions ("GTC"). The online store is operated by eVolution Commerce GmbH.

BUYnBLUE reserves the right to amend these GTC at any time. The version valid at the time of the order shall apply. This can be viewed at https://www.buynblue.com/pages/agb.

2. offer

Products and prices in the online store are considered offers. The offer is valid as long as the product can be found in the online store and is in stock.

3. products, prices and payment methods

The product prices displayed are final prices and include the statutory VAT of the respective country. BUYnBLUE is free to set prices and change them at any time. When ordering, the prices published on the website are decisive. BUYnBLUE reserves the right to notify buyers prior to shipment to agree to price corrections or to cancel orders if prices have been published in error.
By default, prices are shown in Swiss francs (CHF).

Shipping and packaging costs, as well as the VAT included, are shown at checkout.

Any cash on delivery with the selected logistics partner is the sole responsibility of the customer.

The payment methods listed on the checkout page are available.

4. information provided

BUYnBLUE endeavors to keep the data published in the online store up to date and correct. However, due to production/delivery bottlenecks and sales via other channels, there may be delays in delivery. Therefore, all information on availability and delivery times is without guarantee and may change at any time.

BUYnBLUE assumes no responsibility for the accuracy and timeliness of information from other manufacturers, even if it has been carefully researched.

5. conclusion of contract

A purchase contract is concluded when an order is sent (online) and accepted by BUYnBLUE.

The prerequisite for an effective purchase contract is the complete and truthful completion of the order form available on the Internet and the acceptance of these General Terms and Conditions (GTC).

BUYnBLUE confirms receipt of the order by means of an automatically generated order confirmation email. This only shows the customer that the order has been received and that the purchase contract has been signed with the correct delivery conditions and prices.

6 Delivery conditions and availability

Products marked "in stock" are usually delivered within 5-20 working days between Monday and Friday after receipt of the order.

The delivery service is not available on Saturday and Sunday.
If a product is not in stock or is incorrectly marked as "in stock", customers will be notified by email or telephone and a new interim delivery date will be agreed. BUYnBLUE will endeavor to make subsequent deliveries quickly and return orders without increasing the shipping costs.

If an item is no longer available and BUYnBLUE can no longer purchase or produce it, BUYnBLUE may withdraw from the contract, but must refund the customer the full amount paid for the product in question.

If additional shipping costs are incurred due to incorrect delivery addresses or incorrect address data, these shall be borne in full by the buyer.

Depending on availability, goods are dispatched from department stores in Switzerland or in Asia. Deliveries to EU countries and the USA are duty paid and taxed. Customs and import duties incurred for deliveries outside the EU and USA are to be borne by the customer. It is the customer's responsibility to find out about the current customs regulations in his country.

National and international orders are shipped with DHL, DPD, Fedex or the local post office. The terms and conditions, information and the respective logistics partner apply.

6.1 Additional provisions Delivery

If the customer does not accept the goods delivered by the supplier within the agreed or specified delivery time, BUYnBLUE may withdraw from the contract, cancel the order and charge the customer a processing fee of 10%, but at least CHF 25. Fees paid to third parties (payment processors) as part of an order will not be refunded.

7. inspection obligations

Delivered or collected products must be checked by the buyer immediately after acceptance for completeness, correctness and delivery damage. Defects must be reported to BUYnBLUE within 7 calendar days.

Failure to comply with the above-mentioned deadline shall invalidate the warranty for these defects.

8 Warranty conditions and services

BUYnBLUE sells articles from other manufacturers.

BUYnBLUE has no influence on the service life and functionality of the product or on other manufacturer warranties. The manufacturer's warranty information therefore applies, insofar as this is valid in Switzerland and the EU. Otherwise, the EU-wide statutory warranty of 2 years applies.

In the event of defective delivery, the buyer is entitled to rectification or subsequent delivery. Cancellation and reduction are excluded.
Warranty claims can only be asserted by the customer upon presentation of a purchase contract with a valid order.
There are no warranty claims for damage caused by improper handling or defects attributable to external influences. This may include, for example, damage caused by the elements, moisture damage, drop and impact damage or damage caused by modifications.

9 Liability and exclusion of liability

BUYnBLUE is only responsible for the warranty services listed in section 8. BUYnBLUE accepts no further liability, in particular no liability for damage that has not occurred to the product itself. This may include indirect and consequential damages as well as consequential damages such as loss of profit, unrealized savings or damages due to delayed deliveries. Furthermore, BUYnBLUE is not liable for damage caused by improper storage.

10. payment

The goods invoice is to be paid in the currency stated therein and immediately upon or after sending the order.

The following payment methods are accepted in the online store: Credit cards (Mastercard, Visa, American Express), Klarna, Twint, Sofortüberweisung and PayPal.

11. right of withdrawal and revocation

As the buyer, you have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period begins on the day on which you take delivery of the goods and does not apply to replacements, exchange products or custom-made products. In order to assert the right of withdrawal, the items must be in their original packaging and undamaged.

If you wish to exercise your right of withdrawal, you must inform us of this decision by sending an e-mail to eVolution Commerce GmbH Löhrstrasse 53, 4552 Derendingen, Switzerland a corresponding declaration signed by you by post or e-mail to [email protected] to the customer.

The date of dispatch of your declaration of revocation is decisive for compliance with the revocation period.

11.1 Consequences of revocation

In the event of withdrawal, we will refund all payments made by you, including delivery costs, within a maximum of 14 days after receipt of the withdrawal. The refund will be made using the same payment method that you selected when placing the order. Changes to the payment method are possible by arrangement.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

In the event of a loss in value of the goods, you are responsible for this if it is due to use that exceeds the examination of the properties, condition or function of the goods.

12. data protection

BUYnBLUE only collects the personal data necessary for the conclusion of a contract. This data will not be processed further without the separate consent of the buyer. Data will only be passed on to third parties if this is necessary to process the order. In the case of home delivery, this applies to logistics partners (e.g. post offices) and banks for payment processing.

13 Application of law and place of jurisdiction

The relationship between BUYnBLUE and its customers is governed entirely by Swiss law. The place of jurisdiction is the city of Solothurn in the canton of Solothurn, Switzerland.

14 Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

14.1 Participation in dispute resolution proceedings

As a seller, we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Version GTC: June 20, 2024

All deliveries are delivered duty paid and taxed within the EU and the USA. This means that you will not incur any additional customs or import costs.

Special case Switzerland:

As Switzerland is not part of the EU, deliveries to Switzerland are DAP - duty unpaid and untaxed. If the order value exceeds CHF 65, Swiss customs regulations generally require an import sales tax of 8.1% to be paid. In addition, there is a one-off handling fee of CHF 16 plus a surcharge of 3% of the value of the goods.

Here is a sample calculation:

A customer in Switzerland orders a lamp worth CHF 200. As the order value is over CHF 65, an import sales tax of 8.1% or CHF 16.20 is due. In addition, there is a one-off processing fee of CHF 16 plus a surcharge of 3% of the value of the goods, i.e. CHF 6. In this case, the import tax would be CHF 38.20, which must be paid in cash directly to Swiss Post when the parcel is handed over. You can find more information here.

GTC

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