Can I cancel my order?

Cancellation of the order is generally possible as long as the order has not yet been dispatched. The refund will be made to the payment method used at checkout. To cancel your order, please contact customer service immediately at info@buynblue.com or simply reply to the order confirmation by email.

How can I change my order?

Once an order has been placed, it will normally be processed immediately. If you want to make changes, please contact our customer service immediately and we will do our best to adjust the order.

How do I receive my invoice?

The invoice will be sent to you in a separate email as soon as the order has been placed. This will be sent to the e-mail address you provided when placing the order.

How long is the withdrawal period for a product?

You have the right to return your order within 14 days of receipt, provided the products are unused and in their original packaging. You can find more information here .

Which countries does BUYnBLUE deliver to?

BUYnBLUE currently supplies customers in Switzerland, Germany, Austria, Belgium, the Netherlands, France and the USA.

Will I have to pay any other costs, such as customs or import costs?

All deliveries are delivered duty paid and taxed within the EU and the USA . This means that you will not incur any additional customs or import costs. Special case Switzerland: As Switzerland is not part of the EU, deliveries to Switzerland are DAP - duty unpaid and untaxed. If the order value exceeds CHF 65, Swiss customs regulations generally require an import sales tax of 8.1% to be paid. In addition, there is a one-off handling fee of CHF 16 plus a surcharge of 3% of the value of the goods. Here is a sample calculation: A customer in Switzerland orders a lamp worth CHF 200. As the order value is over CHF 65, an import sales tax of 8.1% or CHF 16.20 is due. In addition, there is a one-off processing fee of CHF 16 plus a surcharge of 3% of the value of the goods, i.e. CHF 6. In this case, the import tax would be CHF 38.20, which must be paid in cash directly to Swiss Post when the parcel is handed over. You can find more information here.

How long does the delivery take?

As a rule, all orders are dispatched within 2-5 working days of the order date. The delivery time varies depending on the destination country. As a rule, delivery within Europe and the USA takes 10-15 working days from the date of dispatch, although it can sometimes be a little faster.

Can I track my order?

Yes, you can track the status of your order. After your order has been dispatched, you will receive a tracking number by email, which you can use to view the current delivery status.

Is there a guarantee on the products?

Yes, all our products are covered by a 2-year warranty. You can find out more about this in our terms and conditions in section 8: Warranty conditions and services.

Which payment methods are accepted?

We accept various payment methods depending on the country, including payment by credit card (Visa, Mastercard Amex), PayPal, Apple Pay, Klarna, Sofort Überweisung, and TWINT.

How is a refund made?

All refunds will be made via the payment method you used when ordering. It may take a few days for the refund to appear in your account.

Are BUYnBLUE lamps compatible with all countries and their different voltages?

Yes, all lamps in our range are compatible with supply voltages between 110V-230V!

Are there any special offers or discounts?

Yes, we regularly have special offers and discounts on selected products. Keep up to date on our website or our social media channels to make sure you don't miss out on any offers. We also recommend that you sign up for our newsletter. That way you won't miss any more news and you'll also receive a 5% discount code for your first order with us.

Does BUYnBLUE offer customized lighting solutions?

Yes, we offer customized lighting solutions for individual projects. Many of our products can be customized on request. We are happy to offer a quantity discount for larger orders. Please contact our customer service for more information.

Privacy and data protection

Disclaimer

The author accepts no liability whatsoever for the correctness, accuracy, up-to-dateness, reliability and completeness of the information. Liability claims against the author for material or immaterial damage resulting from access to or use or non-use of the published information, misuse of the connection or technical faults are excluded. All offers are non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to cease publication temporarily or permanently.

Liability for links

References and links to third-party websites are outside our area of responsibility. Any responsibility for such websites is rejected. Access to and use of any website is at the user's own risk.

Copyrights

The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the specifically named rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction of any elements.

Data protection

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), every person is entitled to protection of their privacy and protection against misuse of their personal data. We comply with these provisions. Personal data is treated as strictly confidential and is neither sold nor passed on to third parties. In close cooperation with our hosting providers, we endeavor to protect the databases as well as possible against unauthorized access, loss, misuse or falsification. When you access our website, the following data is stored in log files: IP address, date, time, browser request and general information transmitted about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations so that trends can be identified, which we can use to improve our services accordingly.

Contact us

When contacting the provider (e.g. via contact form or e-mail), the user's details are stored for the purpose of processing the inquiry and in the event that follow-up questions arise.

Comments and ratings

When users leave comments in the blog or other posts, their IP addresses are stored. This is done for the security of the provider in case someone writes illegal content in comments and posts (insults, prohibited political propaganda, etc.). In this case, the provider itself can be prosecuted for the comment or post and is therefore interested in the identity of the author.

Integration of third-party services and content

It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated into this online offering. This always presupposes that the providers of this content (hereinafter referred to as "third-party providers") are aware of the user's IP address. This is because without the IP address, they would not be able to send the content to the respective user's browser. The IP address is therefore required to display this content. We endeavor to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence on whether the third-party providers store the IP address, e.g. for statistical purposes. Insofar as we are aware of this, we will inform users accordingly.

Access data/ server log files

The provider (or its web space provider) collects data about every access to the website (so-called server log files). The access data includes:
Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider. The provider uses the log data only for statistical evaluations for the purpose of operation, security and optimization of the offer. However, the provider reserves the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence.

Privacy policy cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If you deactivate cookies, the functionality of our website may be restricted.

Participation in affiliate partner programs

Within our online offer, we use industry-standard tracking measures on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer) in accordance with Art. 6 para. 1 lit. f GDPR, insofar as these are necessary for the operation of the affiliate system. Below we explain the technical background to users.

The services offered by our contractual partners may also be advertised and linked on other websites (so-called affiliate links or after-buy systems, e.g. if links or third-party services are offered after a contract has been concluded). The operators of the respective websites receive a commission if users follow the affiliate links and subsequently take advantage of the offers.

In summary, it is necessary for our online offer that we can track whether users who are interested in affiliate links and/or the offers available from us subsequently take advantage of the offers at the instigation of the affiliate links or our online platform. For this purpose, the affiliate links and our offers are supplemented by certain values that can be set as part of the link or otherwise, e.g. in a cookie. The values include, in particular, the source website (referrer), time, an online identifier of the operator of the website on which the affiliate link was located, an online identifier of the respective offer, an online identifier of the user, as well as tracking-specific values such as advertising material ID, partner ID and categorizations.

The online identifiers we use for users are pseudonymous values. This means that the online identifiers themselves do not contain any personal data such as names or e-mail addresses. They only help us to determine whether the same user who clicked on an affiliate link or was interested in an offer via our online offer took up the offer, i.e. concluded a contract with the provider, for example. However, the online identifier is personal to the extent that the partner company and we have the online identifier together with other user data. Only in this way can the partner company inform us whether the user has taken up the offer and we can, for example, pay out the bonus.

Amazon affiliate program

On the basis of our legitimate interests (i.e. interest in the economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR), we are a participant in the Amazon EU partner program. GDPR), we are a participant in the Amazon EU partner program, which was designed to provide a medium for websites through which advertising costs can be earned by placing advertisements and links to Amazon.de (so-called affiliate system). Amazon uses cookies to track the origin of orders. Among other things, Amazon can recognize that you have clicked on the affiliate link on this website and subsequently purchased a product from Amazon.

Further information on the use of data by Amazon and options to object can be found in the company's privacy policy: http://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401.

Privacy policy for the use of Facebook plugins (Like button)

Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.
When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Privacy policy for the use of Twitter

Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. Data such as IP address, browser type, domains accessed, pages visited, mobile phone provider, device and application IDs and search terms are transmitted to Twitter.

We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. Due to ongoing updates to Twitter's privacy policy, we refer you to the latest version at (http://twitter.com/privacy).
You can change your privacy settings on Twitter in the account settings at http://twitter.com/account/settings. If you have any questions, please contact [email protected].

Privacy policy for the use of Google Adsense

This website uses Google AdSense, a service for integrating advertisements from Google Inc ("Google"). Google AdSense uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. Google AdSense also uses so-called web beacons (invisible graphics). These web beacons can be used to analyze information such as visitor traffic on these pages.
The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to contractual partners of Google. However, Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Privacy policy for the use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Privacy policy for the use of Google +1

You can use the Google +1 button to publish information worldwide. You and other users receive personalized content from Google and its partners via the Google +1 button. Google stores both the information that you have given +1 for content and information about the page that you viewed when you clicked +1. Your +1 can be displayed as a hint together with your profile name and your photo in Google services, such as in search results or in your Google profile, or in other places on websites and advertisements on the Internet.
Google records information about your +1 activities in order to improve Google services for you and others.
In order to use the Google +1 button, you need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also replace another name that you have used when sharing content via your Google account. The identity of your Google profile may be displayed to users who know your e-mail address or have other identifying information about you.
In addition to the uses described above, the information you provide will be used in accordance with the applicable Google privacy policy (http://www.google.com/intl/de/policies/privacy/). Google may publish summarized statistics about the +1 activities of users or pass these statistics on to our users and partners, such as publishers, advertisers or associated websites.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

Revocation, amendments, corrections and updates

The user has the right, upon request and free of charge, to receive information about the personal data that has been stored about him. In addition, the user has the right to correct incorrect data, block and delete their personal data, insofar as this does not conflict with any statutory retention obligation.

Privacy and data protection

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Frequently asked questions